Privacy Policy

1. Introduction

HynoJobs is an education revision app for Indian competitive government exams including UPSC, TSPSC, APPSC, MPSC, SSC, Banking and other state PSC exams. We provide practice tests, instant explanations, performance analytics, and smart revision recommendations to help aspirants prepare effectively.

This Privacy Policy applies to all users of the HynoJobs app on Google Play Store, Apple App Store, and our website.

2. Information We Collect

2.1 Personal Information You Provide

• Account information: Name, email address, mobile number, password (encrypted), and profile picture (if provided).
• Exam preferences: Target exam, subjects of interest, preparation level, language preference.
• Payment information: When you purchase a subscription, payment details are processed by our payment partners (Razorpay, Google Play Billing, Apple In-App Purchase). We do not store your full card or bank details on our servers.
• Communications: Messages, feedback, support requests sent to us via email, in-app chat, or social channels.

2.2 Information Collected Automatically

• Usage data: Tests attempted, questions answered, accuracy, time spent, streaks, scores, and feature interactions.
• Device information: Device model, OS version, unique device identifiers, mobile network details, app version.
• Log data: IP address, access timestamps, crash reports, performance data.
• Approximate location: Derived from IP address (for regional content & analytics). We do not collect precise GPS location.

2.3 Sensitive Information

We do not collect any sensitive personal data such as government IDs (Aadhaar, PAN), biometric data, health information, financial account credentials, contacts, SMS, or call logs. We do not access your photos, camera, or microphone.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your HynoJobs account.
• To deliver personalized practice tests, content recommendations, and revision plans.
• To process payments and provide access to premium features.
• To analyze your performance and generate insights, dashboards, and reports.
• To send important service notifications (e.g., new content, exam updates) and promotional emails (you can opt out anytime).
• To provide customer support and respond to your queries.
• To improve the app, fix bugs, prevent fraud, and ensure security.
• To comply with legal obligations under applicable Indian laws.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We share information only in the following cases:

• Service providers: Trusted vendors who help us operate the Service — cloud hosting (AWS / Google Cloud), payment processors (Razorpay, Stripe), email delivery (SendGrid), analytics (Firebase, Google Analytics). These parties are bound by confidentiality obligations.
• Legal compliance: When required by law, court order, or government request under Indian law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred — you will be notified before this happens.
• With your consent: For any other purpose disclosed to you and with your explicit consent.

5. App Permissions

The HynoJobs Android/iOS app may request the following permissions, all of which can be revoked from your device settings:

• Internet & Network State: Required to load content, sync progress and process payments.
• Notifications: To send streak reminders, new test alerts, and exam updates.
• Storage (optional): Only if you choose to download tests for offline practice.

We do not request access to your contacts, SMS, camera, microphone, location, or files outside our app's storage.

6. Data Security

We take data security seriously and implement industry-standard safeguards:

• All data is transmitted over HTTPS / TLS 1.2+ encryption.
• Passwords are stored using bcrypt one-way hashing — we never store passwords in plain text.
• Payment data is handled by PCI-DSS compliant payment processors.
• Servers are hosted on secure cloud infrastructure with regular security audits.
• Access to user data is strictly limited to authorized personnel on a need-to-know basis.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention & Deletion

We retain your personal information only as long as necessary to provide the Service or as required by law.

• Account data: Retained while your account is active. Deleted within 90 days after account closure.
• Test attempts & analytics: Retained for up to 24 months for performance tracking, then anonymized.
• Payment records: Retained for 7 years as required by Indian tax & financial laws.

Account Deletion Request: You can request deletion of your account and personal data anytime by:

• Using the Delete Account option in the app (Settings → Account → Delete Account), or
• Emailing us at support@hynojobs.com with the subject "Delete My Account".

We will process deletion requests within 30 days. Anonymized analytics data may be retained for product improvement.

8. Children's Privacy

HynoJobs is intended for users aged 13 years and above. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with information, please contact us at support@hynojobs.com and we will promptly delete it.

Users between 13–18 should use the Service only with parental consent and supervision.

9. Your Rights

Under applicable Indian laws including the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correct: Update inaccurate or incomplete information.
• Delete: Request deletion of your personal data ("right to be forgotten").
• Withdraw consent: Stop us from using your data for marketing or analytics.
• Data portability: Receive your data in a portable format.
• Grievance redressal: File a complaint with our Grievance Officer (see Section 13).

To exercise these rights, email us at support@hynojobs.com.

10. Cookies & Analytics

Our website uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze traffic. The mobile app uses similar local-storage technologies. We use:

• Essential cookies: Required for login, security, and core functionality.
• Analytics cookies: Google Analytics, Firebase Analytics — to understand usage patterns.
• Marketing cookies: Only used if you opt-in.

You can disable cookies in your browser settings, but some features may not work properly.

11. Third-Party Services

The Service may contain links to third-party websites or use third-party SDKs. We are not responsible for the privacy practices of these third parties. We integrate with the following key partners:

• Google Play Services & Firebase — for app delivery, crash reporting, push notifications, analytics.
• Razorpay / Google Play Billing / Apple In-App Purchase — for payments.
• Google / Facebook OAuth — for optional social login.

We encourage you to review the privacy policies of these third parties.

12. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. For material changes, we will notify you via in-app notification or email at least 7 days before the changes take effect.

Your continued use of the Service after the changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or grievances regarding this Privacy Policy or your personal data, contact us: